[toomuchtodo]

As always, call and write your legislators and the CFPB. Regulatory bodies and legislation are the only ways such disenfranchisement get fixed.

In this person’s case, they should’ve reported Chase’s actions to their state’s attorney general, their state’s financial services regulatory body, the CFPB, the OCC, and the Federal Reserve, in order to generate a robust and and comprehensive paper trail. Sometimes, this resolves an issue when compliance becomes aware a paper trail has been started. Failing that, it’s easier to hand over reference and case tracking numbers to legislators to reference and obtain documentation directly versus your own complaint package.

Also, just don’t use Chase. They’re a garbage too big to fail institution. Lots of better banks out there, but also don’t report security vulnerabilities yourself for your banking relationships. Provide them to an arms length third party to report them who can’t be impacted by retaliatory behavior.

(advice provided from personal experiences)