It happens at first. But point to the docs you wrote. Politely, but firmly, every time. People actually prefer being empowered to do it themselves, so they will pick it up, it just not our default when we're unsure.
Except redeploying is something that always must be done last minute in a hurry because the last version deployed has a bug that will explode any moment and launch-demo is approaching, so managements blood hounds are pushing for someone who really knows how to do it to make sure it's done swift and proper!
15 minutes earlier corporate sent out an email about their values and how important knowledge sharing is! Right after deployment is done the work on documenting or automating the process is put at the bottom of the backlog since it's highly unlikely we have to do this in a such a rush again!
Make sure you have some kind of handover agreement in writing that you can point to when this happens. It sucks to be the "i told you so" guy but in situations like this you really need to protect your own back and as you say be very firm on not doing the job next time.
15 minutes earlier corporate sent out an email about their values and how important knowledge sharing is! Right after deployment is done the work on documenting or automating the process is put at the bottom of the backlog since it's highly unlikely we have to do this in a such a rush again!
Make sure you have some kind of handover agreement in writing that you can point to when this happens. It sucks to be the "i told you so" guy but in situations like this you really need to protect your own back and as you say be very firm on not doing the job next time.