[onli]

Why is screen sharing a problem? All you want is to observe the user using your application or web site while trying to achieve a task. When there are critical incidents, you want to notice that. So it's important to see the screen and to record it. Screen sharing achieves that.

Before covid you could sit yourself next to the user. Now that's impossible, so we use remote tools and screen share. Either the user using the app on his device. Or, I think you describe the scenario where the user controls the testers device via shared controls while screen sharing? That's clever, that way you can have a testing environment set up without the user having to download anything but the screen sharing software.

What's your concern there?