[daniellarusso]

Personally, I believe consistency is an indicator of defined process.

Consistency can still produce negative results, but, because it is a defined process, it is much easier to ‘pull the levers’, and wrangle the process into an outcome you want.

Serendipity is great, but it really does take a special group of people for that synergy to work, absent a process.

I think of it like a good band.

[hrktb]

Yes, I think at an individual level there needs to be clear rules and expectations, and the sense of belonging to a coherent group sharing the same values.

It's more at an organization level where I see the need to have niches accomodating groups that have different dynamics, perhaps goals and working patterns.

Another instance of that could be customer support centers, who work hand in hand with the product and dev centers, while having wildly different composition, processes and targets from the rest of the company.