| > That was a painful read, sorry. For me too, but for different reasons. > I tried to drum up support in niche subreddits only to have people tell me it was basically useless that they wanted a desktop version, not a mobile app. This is valuable feedback - why did author not take the advice and give the people what they said they wanted (a desktop app)? I mean, this is literally the first thing you should know as a salesman - sell the people what they are asking for! It gets worse. Here's what happened on the second attempt: > It was a summary of the review and it was bad. I forget the exact wording but basically, it was like “This app does not work as intended 0 stars.” It hit like a crash dummy flying into a brick wall at a crash site test. I was furious, despondent, and sad. I tried everything to get in contact with the user, I sent maybe 4 follow-up emails begging for me to help him or her fix their problem and to remove their review. His user engagement was partially to fix the product and partially to get the user to change their mind about the review. The feedback of "This app does not work as intended" seems extremely clear to me - the product does not what the advertising said it did. But he learned this lesson, right? Apparently not. On the third attempt: > Soon I started getting feedback on forums along the lines of “The product looks interesting but I don’t really want to sign up for it without seeing the product first.” Again this was a free product at the time and all the user had to do was click the Google or Facebook OAuth button to log in, or enter their email but they refused to do so. Users apparently did not want to sign up with their main email or facebook account details. His response? > at this time I would learn and do anything to get more users to my site, to the point where I was getting banned from multiple forums for posting after people told me to get lost for promoting content. Three times in a row he ignored what his users were telling him; he's lucky he got as far as he did on third third attempt. (BTW: What's with the stupid copy/paste prevention on that site? Copying still works if you hold down shift though, so yay for incompetent devs?) |