[withinboredom]

As someone who’s created a few mildly successful products in my life, I noticed a few things missing.

- dogfooding isn’t that important, but if you’re not you need to test. Even just a few smoke tests on multiple devices will go a long way.

- allow customers to leave you feedback in the app and make it easy, don’t even look at your reviews except to respond with “this has been fixed.” It should be easy to communicate with your customers and have a conversation. I’ve always had a few good customers that will email me about things and leave suggestions as I go. These people are valuable to your success.

- negative feedback is positive feedback by people who don’t care. In the post, they mentioned a lack of trust. That’s some good feedback! Make it so a sign up isn’t required until it’s actually necessary. Demos, trials, etc can go a long way here.