[RobIsIT]

Here's what I took away from PG's "life improvement triangle":

It's very difficult to change the processes people learn. If someone has been throwing a ball a certain way for their entire life, it's an uphill battle getting them to change. Similarly, if someone has been filling out a paper TPS report in the same way for the past 10 years, it's tough to get them to fill out that report online.

It's not impossible to change behavior, but it's an uphill battle.

The best businesses (ie: those with the highest value) supplement and improve the lives of people rather then changing their behavior.

In the Bloomberg video, the interviewer asks PG about his opinion about Groupon. The smarter question would have been "did Groupon improve the lives of people?" The answer is yes. They took something people were doing and made it better.

The best businesses don't often reinvent the wheel, they make the wheel 150% better.