[hsitz]

Yes, you are correct. The people who say the "piano" comment was meant just as an observation, not as criticism are wrong. They're ignoring that this was made as an "observation" specifically about free software, with the obvious implication that this is a key difference between "free" software and commercial software. That means: this was not _merely_ an "observation"; it was an observation intended to be a criticism of free software. This is just basic reading and interpretation skills. (Could this interpretation of the comment as a "criticism" be wrong? Of course, but I think that's highly unlikely.)