[an_opabinia]

In my experience, financial literacy is so poor and Dunning Kruger so high that typical non-finance human beings constantly blame the process for extremely basic mistakes, like sending money between accounts of different titles but saying that you own both of them.

Even the word "title" would detonate the average person.

[tfang17]

I'm a pretty experienced trader and worked on the Payments team at Coinbase, dealing with ACH, wires, and whatnot. If it's hard for me, can't imagine what the platform is like for others.

Coinbase has an alumni Slack filled with complaints on Shareworks.

[gibybo]

This sounds like a case of blaming the user for poor UX design. If the users that the system is designed for are constantly making the same "basic mistakes", then the system isn't designed well for them.

[BenoitP]

I think it is spelled Dunning-Kruger.