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by JimDabell 1911 days ago
Your features page says this:

> Email Previews

> Quickly preview your design on real devices or share it with your team by sending it as an email message.

But when I read the documentation, it seems like you just assume the user has a Litmus account. Is that correct?

Given your paid plans start at $19.99/mo, I think it would be wise to be upfront about the fact that you need a $99/mo Litmus account for this feature to work. Mail client compatibility is the most complex and difficult thing to get right with HTML email design. If you need an external service to get this right, this needs to be clearer. Right now it seems you’re selling Litmus as if it’s your own functionality then expecting your customers to then go and pay much more to Litmus to actually get that functionality.

1 comments

Apologies for any confusion that this line might have caused.

> Quickly preview your design on real devices or share it with your team by sending it as an email message.

This refers to the ability to send the design you are working on as an email message. When I wrote it I didn't even consider that it might be interpreted to state that we offer device testing. We don't. You can choose to send to a real device, or Litmus, or a colleague. But we don't offer testing on real devices.

Still Mail Studio takes a lot of care to generate code that works cross-device so if you stick to visual editing (without writing custom HTML or CSS), your designs should work well everywhere even if you forgo real device testing.

When I read "Email Designer IDE", the first question that came to mind is whether it can show me renders of my email draft in all the popular clients (various versions of Outlook, web-based platforms like GMail, etc). When I found out it doesn't do that I simply stopped reading.