[Rule35]

> My way is to recognize that if you are going to build and operate a complex IT-dependent business function, a prerequisite step to success is to own the IT capacity

Right, just become an IT organization. That's the simple answer nobody talks about.

This is a non-answer because even most companies that want to can't do this, and as a taxpayer I don't want my government developing IT excellency, I want bureaucrats doing their core task not writing specs. (When they leave the agency they could go to the business process consultancy I mention, where they monitor and advise the developers in tax questions and departmental process issues.)