[jeffyang]

I'm wondering if it would help to align incentives and motivations. I feel like right now it's possible your team members are not motivated to solve these problems. It seems like it might even be fine to be blocked for days or weeks. Not fine to you of course, but there doesn't seem to be a feedback loop right now. Note, I'm making assumptions here based on what you said.

What I like to do is to find the win-win for both me and my team members. If there's no reason for them to do better, why should they? Maybe you can get an understanding of what motivates them. Is it improving as an engineer? Better compensation? Getting promoted? I would imagine all of these are fairly easy to align with a goal of decreasing blocked time from weeks to hours. That's a huge difference in time!