| > They want to focus on leads who've expressed a clear signal of intent... Let’s not try to wrap it up and put a ribbon on it. This is for generating sales leads for sales people/automation to attempt to get sales. That’s it. You can try to justify it, but bluntly, since there’s no way to control how your information is distributed after you release it, you are only in a lose position as a customer from engaging with this. You will either a) be ignored, b) taken advantage of or c) have your data passed on for other people to take advantage of. As a customer, there is no reason for you to engage with this: you get less than nothing from it. The only benefit is for the company, and fair enough, that’s their job. ...but as a customer, I think you’re entitled to say: I’d rather not do business with you under the circumstances if that’s how you treat customers. ...and it is how Google treats customers. |
Doing b2b sales can be difficult, and the lowest price just isn't job one in a lot of situations as long as it's reasonable. I get that this tactic is annoying, and that businesses can take advantage -- but that's true of almost any situation.
I think any reasonable person running a business, especially a b2b one, would consider using tactics like this, and not necessarily out of any malice. Put yourself in the shoes of a small business with many competitors, and you just can't beat them on price. How do you run with that the best you can?
Google shouldn't necessarily need to worry about that, but they could easily have other legitimate reasons too though, e.g. open supply and development questions, especially given the world today.
Of course though, I wouldn't want to trust Google as far as I could throw them.