[bjourne]

> I wish more people saw documentation and source code as a gift rather than cause for free, on-demand support.

But it goes both ways. Bug reports and feature requests are gifts that you and your corporation receive from the software's users.

[too_root]

Of course! It's the way users can alert us to issues and provide feedback. That's why I feel stuck in the middle -- overwhelmed from the incoming issues and unable to move the needle by myself or with whatever support were allocated from corporate.

My experience is clearly different from the author's, who seems to have complaints about solo project maintenance. I just wanted to share my perspective.