[Silhouette]

I'm not sure I buy this argument. The one group of people who certainly can create good alternatives that don't rely on that lock-in effect are programmers, after all. It's their livelihoods and happiness we're talking about, not to mention often their own pockets feeding the SAAS beast in the case of small businesses and freelancers, so they have a lot of incentives to do exactly that. And there are millions of them, many of whom already contribute freely to projects they find interesting anyway.