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by thaumasiotes 1908 days ago
> nearly every issue I can recall has had a satisfactory solution within their UI.

They started shipping me books bound tightly in bubble-padded manila envelopes. The binding was so tight that the books arrived with damage caused by Amazon's own stupid packaging choice. I repeatedly returned these books with the explicit note "book was damaged due to bad packaging; please use different packaging". They were not capable of fixing their problem.

1 comments

You assume enough customers complain to make it worth changing.
One is enough, if your definition of "worth changing" refers to profit margins.