Someone skilled is less important than someone who’s empowered. These projects fail because of SVPs and CXOs who get to bully their favourite features and requirements as priorities rather than having someone taking a holistic view of the roadmap.
I just read the twitter post. And from there it sounded like the app is mandatory, because everyone in school had to use them and it was the only solution - and a bad one. So parents made a better on on their own - client - but they still need the sever - so the government contractors change the server-client communication to block the competition.
So it is in effect government mandatory at the moment. And pretty stupid and yes - hopefully illegal.