[nilsb]

In line with their company name they should call them telescreens.

On a more serious note, that kind of work environment attracts people who don't give a sh** about the company's goals. Highly motivated people just don't need supervision on that level.

[coldtea]

>attracts people who don't give a sh* about the company's goals

Whereas otherwise someone would apply to follow their dream career at a call center?

Of course they do, it's dead-end jobs, paying shit, that only people pressured to make ends meet ever apply to.

That's with monitoring or not.

And that's what makes monitoring both worse and applicable: because many of those people can't just quit...

[Clewza313]

Everybody involved knows these are dead-end jobs. Turnover of over 100% per year is common, and it turns into a self-fulfilling prophecy of everybody being treated like disposable peons.

[Hydraulix989]

How can turnover exceed 100%? The entire staff are replaced multiple times in a year?

[CamTin]

Yes, exactly.

[TeMPOraL]

Working in a call center is the most dehumanizing and abusive white-collar job that's still legal in the West. The company goals are to extract maximum number of billable hours from their clients at minimum costs. People are expected to burn out after few months and leave. It's a job that's taken only by either young and naïve, or when your only other alternatives are illegal and/or... icky.

[vkou]

Highly motivated people generally don't apply to these jobs, and those that do don't stay for very long.

Motivation is not what their employers are optimizing for, # of tickets solved / hour and # of upsells sold per day is.