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by colinwinter 5476 days ago
Okay, I'll bite. I've researched and critiqued dozens of ideas; I've also had my ideas ripped apart by others. So here's my feedback; playing devil's advocate here because there's no mention of these ideas being a true passion for your team.

Customer Service a la Zappos

I like the area that you are targeting, I think there's opportunity, but I don't see/understand what you're providing that's new. Are you managing/offering awesome people to provide the customer service or is it software that will help guide an existing company's support staff to be awesome? Perhaps a training program with some sort of systematic reminds of how to be awesome (could be interesting).

While You Were Out Notes

I know people use different hardware/software for communications but I don't see how there's any value here. Making voicemail accessible outside the office? If someone visits, do they need to know YOUR system for leaving a note or is someone in the office going to add it to this unnecessary system? There's a thing called email, and it works if you don't suck at it. Not convinced there's a pain/need here.

One Click Social Media Reports - My pick

Another area that is appealing to me, but I'd like to know more. List the kinds of things you'll be collecting. I do think there's data missing from other related services/tools.

Recurly for Dummies

Not to say there isn't a market/possibility to make money here, but doesn't Paypal offer subscriptions. Not everyone is accustomed to using/managing their subscriptions with Paypal but how will you make it any easier with your service?

Online Ticket Sales

Again, with limited information it's hard to see how you're going to approach this differently than Eventbrite. I think the opportunity here is the promotion aspect, but how you accomplish this is a mystery. I just feel a lot of people aren't aware of events in their area until it's too late. However, getting them to subscribe to your service to receive updates about events is going to be hard. You have to solve the relevancy/quality issue in addition to marketing to these people who don't search out for things on their own. Maybe some sort of partnering/incentive program can make this more possible. Make it fun and rewarding.

1 comments

These are great observations. I visited your website, and you have a pretty cool, trajectory. I'm gonna shoot you an email, I'd like to pick your brain a little more.