[xtracto]

Believe me, I've been in the other side.

Initially I set all kinds of amazing OKRs for the tech team: decrease MTTF , MTTR; increase system performance, decrease bug reports, and a lot of other things that on an engineering paper would be great.

But then reality hits: next product feature has to be released NOW. Customer X is complaining because sales promised feature Y but we dont have it, Z provider decided to change from REST to SOAP and the reality is that your MVP code has rest tightly coupled. Oh and the engineers that knew about that code left when google/Facebook offered them 10x payment and free margaritas.