[learc83]

Having worked at Best Buy during college and for a few years after, this is what Best Buy has been trying to do for a while now.

They try to encourage solving problems, and building rapport instead of selling. However, the problem with Best Buy is follow through.

This kind of training comes down from corporate, but the district managers are allowed to run their districts like their own little fiefdom. Since most of the district managers (and store managers) got to where they are b/c they are great salesmen, they push the salesman attitude onto everyone else.

[morganw]

> building rapport instead of selling[...] This kind of training comes down from corporate, but the district managers are allowed to run their districts like their own little fiefdom.

So then what's the point? Why pretend to have a retail philosophy if individual salespeople are sent out on the floor to hawk satellite subscriptions?