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by selfhoster11 1916 days ago
> Netflix would never have its customer service people advocating to download custom firmware for smart TV's from "some Russian website" for instance

They wouldn't tell that to people directly, but they could tell you to go to a repair man. Who then, would proceed to download that same firmware from the Russian website and apply it, and the TV now works. Netflix gets to keep their reputation, and the customer is happy with the TV.