[wccrawford]

If a company engages via a public medium, you absolutely should judge them by their interactions on it.

If they refrain from engaging, then I agree that you shouldn't judge them by that.

[dgellow]

If a company writes childish messages in a place where it is expected to read childish messages, I wouldn't use that to judge the rest of the organization.

[ohlookabird]

That might be and I am not judging you for this perspective. From a company handling my data I however expect them to be professional wherever they articulate themselves about a serious problem.