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by throwinawaysoon 1913 days ago
been using chatwoot, which is opensource too. is this better?
2 comments
ayewo 1913 days ago
Funny thing is, Chatwoot did their HN launch just 2 days ago [1], so I’m curious to see a head-to-head comparison between Papercups and Chatwoot, two nice-looking chat products that happen to be open source.

1: https://news.ycombinator.com/item?id=26501527

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areichert 1912 days ago
We're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697

To reiterate some of the differences, or why people might choose us at the moment:

- A lot of our users really like our Slack integration. For small teams, this means they don't even really have to use our dashboard if they don't want to, because they can do everything from Slack. [0]

- We offer a live screen sharing feature [1]

- We're working on a library to offer complete customization of the chat UI on your website [2]

[0] (We need to set up a better recent demo video of our Slack integration, but if you skim our changelog you'll probably get the gist: https://github.com/papercups-io/papercups/blob/master/CHANGE...)

[1] https://storytime.papercups.io/

[2] https://github.com/papercups-io/chat-builder

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