[mgkimsal]

EXACTLY! And for some businesses, you may never get me back to try a redesign. That can also be used as justification - "those people won't come back again anyway".

This was some of the same 'thinking' back in the 'designed for netscape / IE' wars of the late 90s. I would routinely hear that "we get more sales from IE users". And me saying "it's because we didn't test on netscape and the form submission is broken" didn't seem to register with anyone.

I actually worked with one client who 'got it', and they were very particular that we tested with all major browsers of the day - they had multiple millions of dollars riding on orders coming in every month, and even small delays meant big ramifications down the line. It was almost all Netscape/IE, but we had to deal with multiple versions, and test accordingly, which wasn't trivial because they were trying to also add new JS functionality. We had a lot of user-agent testing at that time. :)