Sounds like it wasn't about the ticket, but about not accepting abuse. Likely worth it and the right reaction.
That's what I don't get in these abusive industries: Just because someone is higher up in a hierarchy he is not strong, he is not untouchable, the police is not on his side. Those pencil pusher bullies get in the face of the wrong young new intern and they get trashed. Should happen all the time. Should end such behaviour very fast. But doesn't. Seems like it's baked into recruiting, only hiring people that wouldn't even think about defending themselves.