[sverhagen]

I use TurboTax. Before that I went to a big box tax preparer. They made me find, and bring, and drive back home to get the ones I forgot, all the documents they need, to essentially fill out their own equivalent of TurboTax, all the while me keeping an eye that they don't mistype something, because at the end of the day, I'm responsible. I spent more time than the tax preparer.

This is pretty much the experience I expect. And I just don't see how this can be automated well (yes, I read the human-in-the-loop remark, but also the 15 seconds one), if there's such unstructured data, both on the input as well as the output side of this process. It seems to me you're just going to be renting out a glorified copywriter or editor.

[joetheone]

The ultimate success or failure of our business depends on our ability to get our NLP to deliver high quality answers and minimize the time our own internal reviewers need to spend on each questionnaire. We are making progress here every day, but still need to get better.

It's totally fair to be skeptical that we can pull that off. I will say though that we are fanatical about NOT making this a business where we hire lots of humans to be reviewers. We'd rather fail than hire an army of low wage workers to do the soul sucking job of reviewing other people's questionnaires all day every day.