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by xal 1918 days ago
Lots of really fair feedback here. We hear you.
5 comments

Developer of Simple Purchase Orders here https://apps.shopify.com/simple-po

This is the best bit of developing for Shopify imo, this is the CEO reading the comments and taking them on board.

So here are some more!

Good - Partner support isn't great, however, if you can figure out how to get to a named employee, which is quite easy with their Slack for partners, they are super helpful. Just this week I am migrating to React and Polaris (mostly due to third party cookies being blocked by browsers and having to move to JWTs for auth). I had a niche problem that I dreaded going through support with, so I posted in the relevant Slack channel and a dev got in touch and fixed it for me in minutes.

Bad - 20% commission is starting to look expensive now Google and Apple have dropped their fees - They only pay out in dollars to PayPal which results in a 3% fee for non-US (and Canada?) devs since December - Python API is not kept up to date - There have been numerous copycat apps that the original devs have had to kick up a huge fuss to remove

Thanks to @donutdan and this post https://news.ycombinator.com/item?id=15149528 for originally introducing me to Shopify Apps nearly 4 years ago, its been fun

There's also a lack of communication with the dev partners in general (e.g. the recent Service Worker issues). Building up a more robust partner program with (perhaps) a different support team could be really helpful.
It’s great to see you are here and listening to feedback.

While we have you ear can I repeat a long-standing request.

Set price multi currency support.

We built an Ecommerce site for a leading global brand with thousands of SKUs.

The lack of a method to set a fixed price for multiple currencies on a single product in a store has created significant complexity for us.

We have to create a store with around a thousand SKU’s for each local currency just to set the price.

The software and process gymnastics required to synchronise product information, images, inventory data, fulfillments and tracking could be avoided with local currency pricing.

Having multiple stores makes it mostly impossible to make use of third party apps that would otherwise enable the client to do more with shopify.

We have this same problem. I am trying to work out at the moment if this is solved by using Shopify +

We manage it by our product data being in our ERP, and use Shopify as a dumb front end. The marketing people still hate it though.

> if this is solved by using Shopify +

It isn’t, plus makes it marginally less painful, single login etc. It doesn’t add anything for multi currency.

We did raise this with the plus onboarding guys and they confirmed it was not possible.

> We manage it by our product data being in our ERP

Same here, in fact we go one further and built a headless store in front, along with a proxy for inventory because the stock API is so slow.

The original goal was to use pure Shopify. The end result is more like a glorified shopping cart and and fulfillment backend.

If we did it again I think we’d be better off building on a payment provider like Stripe.

Would love to see the online store design experience released. Just throwing that out there. Excited to explore the possibilities.
CORS support in the predictive search API please, or better search in the Storefront API.