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by bootstrapper101 1914 days ago
It is a digital product.

I don't live in US.

We do have outsourced customer service. But still I have to be aware of what the customers are complaining about. In some cases people are filing frivolous complaints to government agencies which you have to respond to. With Saas, I would go after the bad actors. With consumers the number of bad actors is endless.

1 comments

For what do you spend the 30M difference between arr and profit?