| My biggest problem with the ecosystem is how Shopify tries to deflect their own customer problems onto their partners to solve. And oftentimes, these same customers expect the partners to solve it for free. Examples: - Their default theme (provided by Shopify) has problems. Blame it on the app developer. "It's the app's fault." Yes, there are some poorly developed apps, but this lumps together the good with the bad. - Customers use the app review system to hold developer hostage for feature requests. "Create this feature for us and I'll edit my review." - Shopify's customer service reps says, "It must be the app that's causing this." Reading the CSR's emails, it is clear that this person does not understand the (technical) issues and is only trying to close the ticket. Customer takes what the CSR says as gospel and you, as the developer, spends a lot of time trying to fight that mindset. I can't help but feel a big part of Shopify's early strategy was that the demographic of customers they were trying to attract just weren't a great type of customer, and that the partner program allowed them to enlist a lot of hungry developers willing to work for free (or next to nothing). There is definitely room for improvement. I have mixed feelings about it, as their ecosystem provided me with a way to make a living many years ago. I don't depend on them anymore, but I wouldn't argue against trying your luck out there if you're starting out. Just recognize that there is a certain culture and way of practice there. |