[gruez]

> [...] is unable to house, feed, clothe and provide drug/alcohol/mental health treatment to a mere 10,000 homeless people.

This shouldn't be surprising at all considering that the city is already spending money on anti-homeless programs, and the 10,000 people are the people who are homeless despite those programs. Housing those 10,000 is hard because the "easy" homeless people have already been housed, and the 10,000 left are the "hard" ones. In the same way, ensuring that your SaaS is up for 1 hour isn't really hard, but ensuring that your SaaS has less than 1 hour of downtime a year (99.99% uptime) is significantly harder.