| Papercups is a nice product. It's good to have multiple players in the open-source space. Here are some of the thoughts which comes to my mind that differentiates Chatwoot from Papercups: 1. Omnichannel inbox [0]: Chatwoot let's you connect 7 different channels including email, whatsapp etc so that you have all your customer conversations in one place. 2. API Channel for building custom channels: Some people see Chatwoot as an alternative to Twilio Flex (except voice) as they could build custom channel using our API Channel and have the flexibility to customize the software to the extend they need. 3. Integration with Chatbot providers: Chatwoot has a concept of agent bots which allows you to connect with the existing Chatbot providers like Rasa.ai and Dialogflow easily. [1] 4. Shared inbox with teams: You can create a group of users under specific team and collaborate over a ticket. [2] 5. Flexibility to manage more than one brand under the same account. If the company has more than one product, instead of creating multiple accounts, the same account allows you to create different inboxes and set different permission levels for the users. 6. Availability of mobile apps on iOS and Android which helps you to chat with your customers on the go. [0] https://www.chatwoot.com/features/channels [1] https://www.chatwoot.com/features/chatbots [2] https://www.chatwoot.com/features/shared-inbox |