[dassmario]

I tried to replace Zendesk (chat) with self-hosted Chatwoot for our SaaS in December 2020. Unfortunately I couldn't get email conversation continuity to work back then and the docs were lacking.

Happy to see that this now seems to be resolved. Will give Chatwoot another go when our Zendesk license is due for renewal.

[pranav_rajs]

There was some issues with email continuity at that time. This is resolved and the docs for both continuity [0] and email channel [1] are updated.

Let us know if you need some help setting it up, our team will be happy to take a call.

[0] https://www.chatwoot.com/docs/conversation-continuity

[1] https://www.chatwoot.com/docs/self-hosted/email-setup