Some of the most awesome engineers contributed a lot, which made it pretty high quality.
You could also ping a person when asking a question, that's usually more polite than pinging over chat with your question.
Some high-touch teams (e.g. software networking, with whom almost everybody has something to say/ask) set up their "how to ask us a question" to post on internal slack. Works great.
Edit: also keeps people more honest when asking questions - SO taught us to ask questions correctly. :)
Just out of curiosity, did you guys move all of your internal docs stuff to SO? I'm surprised it's still being used, I was the first mod for it and it wasn't clear if people cared. There were like 4 main KB softwares in use and a few of us wanted to push to use SO primarily. How well did that plan end up?
Some of the most awesome engineers contributed a lot, which made it pretty high quality.
You could also ping a person when asking a question, that's usually more polite than pinging over chat with your question.
Some high-touch teams (e.g. software networking, with whom almost everybody has something to say/ask) set up their "how to ask us a question" to post on internal slack. Works great.
Edit: also keeps people more honest when asking questions - SO taught us to ask questions correctly. :)
Current Uber employee