[jfk13]

> it'll be automated and the outcome will be decided by real users

I don't understand how both these things can hold. Unless the "real users" are automated?

[slonso]

Automated in the sense that there is no company resolving disputes, but are resolved in a decentralized manner by other users who are selected automatically

[jfk13]

Oh, I see: trial by jury. (Or is it more like the court of public opinion?)

I wonder how well that'll work out. Will those automatically-selected "other users" really be able to grasp the legal and contractual issues adequately to resolve a detailed technical dispute?

[artur_makly]

devil is in the details. you would need highly skilled and experienced arbitrators here for each vertical.