[sokoloff]

You don’t need a book; you need to find one tiny example/experiment where putting in place a simple, visual information system will make things better according to them.

Then, build from there. You’re not going to get him to make a large change to, from his perspective, accommodate your need for structure.

Get a small whiteboard and make some kind of magnetic status system for jobs or whatever. Nothing that uses a single transistor or has a manual to explain it.

[tseoeo]

That has come up in my mind and it makes sense.

My biggest concern on this one is that it makes task management my responsibility, which at the end means that I have to go after him if he doesn't follow his deadlines for example. And I don't want to have this dynamic, at least in this way.

[sokoloff]

Find a time just after poor communication led to confusion led to a bad customer outcome. It’s easier to get people to take pain killers than vitamins.

[tseoeo]

Got it. I had some aversion to being reactive but I see how this can be beneficial.