[ledauphin]

both of these things happen all the time at my job.

new folks will show up and start complaining that "stuff doesn't work", at which point I will ask them to read the many READMEs that been sitting right in front of them.

Later, they will say "this documentation is wrong", where inevitably someone else changed some code but didn't change the documentation that is colocated with it.

Because the docs were wrong, nobody will read them next time. And the cycle continues.