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by elliekelly 1920 days ago
> but my funds are a lost cause

Can you explain what you mean? Do they not even appear in your account when you log in? Or are you for some reason prevented from transferring them?

1 comments

It says I'm from US, they're not serving US customers, and I must identify myself as a non-US person, or I won't be able to transfer any funds at all. See this popup notice upon login:

``` Service notice Dear user, as we perform periodic sweeps of our existing controls, we recognize that you are trying to access Binance from a US IP address. Please note that as per our Terms of Use, we are unable to service US persons. If you are a US resident or citizen, please register for an account at our partner platform, Binance.US, where you can experience the same industry-leading trading technology as available on Binance. If you are not a US person, please complete Identity Verification to prevent any restrictions to your account. We thank you for your continued support and apologise for any inconvenience caused. ```

IMO this is just a terrible and shameless excuse to take customers money away, I'm surprised nobody have taken action towards them.

I was able to withdraw my money within the 90 day grace period, even after seeing the pop up. Have you checked if you're still within the 90 days from their email notice, and is your account fully locked at the moment (i.e. you can still go to your wallet and press withdraw)?