[instafail]

I cancelled my subscription a few days ago. It was the most painfull procedure ever. Help article points to a cancellation button, which does not exist. Contact page leads to nowhere. Chat bot points you to the useless help section. Finally a real human behind the chatbot answers, but takes extra long time to make you lose any remaining patience or hope. Finally after 1 hour of various counter offers and discounts, they accept the cancellation request. I have never witnessed a subscription cancellation process this obstructive. It should be illegal.

[jclardy]

Same here but in my case I did find the cancel subscription button, it just gave an "error" when I tried to use it. Required me to talk to support before cancelling.

That is in addition to their scammy practice of displaying a monthly price, but locking you into a yearly contract. You pay monthly, but if you cancel within the year they charge you a cancellation fee that is essentially equal to the entire remaining subscription. Not sure if they do that anymore, but that was the case with my sub 2 years ago.

[dangero]

I’m amazed that a large corporation gets away with it. It’s super scammy.

[WhyCause]

Every single cable company tries the same scam. The only difference being that it's slightly easier to get to a human in the first place.

[Angostura]

Cancelling the payment from the bank side would probably speed up their response.

[jacurtis]

This is why I have gone to using virtual cards online.

When you want to cancel, you go to one central repository with all your virtual cards and turn off the card for the service you want to cancel. When your next payment comes up, the card will decline, the service will close your account for you. Easy cancellation.