[getpolarized]

The problem is that 95% of users are awesome but 5% are VERY aggressive and angry.

The amount of people that personally attack you and accuse you of horrible things should be zero.

I've also seen users personally using our forums to try to get the software for free and complaining it costs too much money.

As soon as it's clear that one of the developers is listening they go quiet but it's super disheartening when your community, which should be supporting you, feels so entitled.

[rurp]

> The problem is that 95% of users are awesome but 5% are VERY aggressive and angry.

Interestingly enough I used to have a customer facing job in a completely different industry and it was exactly the same situation there. 90-95% of customers were great; they were pleasant and easy to deal with. But man, the bad ones took up sooo much time and energy, it was ridiculous.

[2muchcoffeeman]

Everyone should work a retail or hospitality role for a bit. I’ve never been rude to serving staff, but after I did a stint. God damn. There are some entitled assholes out there.