[narrator]

The word "empathy" has an enormous amount of baggage attached to it unfortunately and triggers a whole library of insinuations and assumptions. Admittedly, it was the wrong word to use. I should have said "Consumer empathy" which would have been appropriately in context. Also there are varying degrees of consumer empathy. I know some people who are absolute naturals at understanding people and it's amazing to see how vivid their intuitive understanding of people is. It's like watching people do sketch art who can draw beautiful things like it's nothing.

[staticassertion]

Honestly it was really obvious from context that you were referring to consumer empathy and not that you were implying that they were a psychopath.