[rsoto]

It's sad that you alienize your current userbase. Without notice, you guys broke many applications outside the US.

I was a client, the service was good. I stopped using it and came back two months ago, I bought additional credits, set up my app.. and it didn't work. This is the second time I apply for the beta, but I think that since I will be sending not so many SMS per month, you guys simply don't give a damn.

I'm not angry, but I didn't receive a notification, I spent $20 bucks and I haven't been able to use them. And I don't get a message telling me, at least, that I got rejected to the beta.

At least be honest with us, should we (low-volume sending customers) look for another service?

[johns]

For the previous international SMS service (which was also in beta, though admittedly, not very clearly denoted as such) we notified those that we believed would be impacted by the change. I'm sorry that you did not receive a notification. That should not have happened that way.

Every customer, regardless of volume, is important to us. We're opening up the intl SMS beta to more and more customers every day. I'm happy to try to work something out with you. If we can't get you up and running, I'll refund your $20. Email me: [e-mail]

[rsoto]

Don't get me wrong. It's not about the money. It's about transparency. Maybe you didn't notify me because my account was inactive, but you had the data -- maybe I'd return one day and tried to use the app as usual, just to receive an error that the international service isn't active.

I'm contacting you right now. I haven't really looked up for another service because I've been quite comfortable with you. I'm happy this is really the exception in a very good experience.