[blinktag]

I use T-Mobile for my data plan on my iPad. Here's my experience:

1. Followed the link from the Gizmodo article to the T-Mobile page to opt-out.

2. Logged in to T-Mobile. They send a 6-digit security code.

3. Forced password reset (due to age). They send another 6-digit security code.

4. New password, so new login. Another 6-digit security code.

5. Finally make it to the opt-out page. Instead of an opt-out checkbox, it's a Material component that is malfunctioning. If you switch it, it looks off. If you switch it again, it turns on briefly then turns off again.

6. I hope that hitting it an odd number of times is "on" even though it looks off.

7. The "Done" button does not work.

How is this okay?

[allengeorge]

I went through the same flow and was convinced it was expressly designed to make setting one’s preferences impossible.

I also wanted to know which UX/UI designers put together the password reset process, which was pretty infuriating.

[chadlavi]

I had the same experience with the toggle on my iPhone, except that after toggling it a few times I refreshed the page and _it disappeared entirely_. No idea if I have opted out or not. Truly terrible design.

[burlesona]

Weird. That’s definitely not okay.

Just as a counter anecdote, though, I got the email from T-Mobile explaining the change a couple weeks ago, and I was able to click a link in the email which took me straight to the opt-out page (I did have to log in), and I unchecked all the toggles. It all worked and was not difficult.

So I wonder what broke between the time I did it and the time you did. (I did it on a Mac in Safari so I’m thinking the usual “only works in Chrome” isn’t the answer)

[jsgo]

Can’t speak for the original person posting, but my flow was like theirs. They (T-mobile) said that my password was very old and “recommended” I change it. I say “recommended” because there was no way to go through without resetting my password to something new.

[lotsofpulp]

> How is this okay?

FCC or others that can do something in the government don’t care or are otherwise incentivized to look the other way.

[cascom]

Same problem

https://news.ycombinator.com/item?id=26305590

[wakkaflokka]

Exact same thing I experienced. Shame on T-Mobile.

[persedes]

dito. Our other account only needed one text message, for mine it took 3 ...and the opt-out did not work until I reloaded the page. Worked fine for the first acc though.