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by ThorAway00
1931 days ago
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Throwaway for obvious reasons: While working for a big vacation rental company in Portland not named Airbnb, they rolled out a review update that still added negative reviews to the 5 star score, but hid the context. A rental may have a lowered star rating but the only story you’d see was praise. Business is not about logic like engineering. It’s about growing margins, and that is entirely emotional. |
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