Hacker News new | ask | show | jobs
by vladvasiliu 1932 days ago
In France, "a country with better social protection than the US", apps ask for a tip too.

In the Uber app it shows up after the trip / rating. I think the options are +1, +2, +5. Maybe there's a custom, I don't remember.

However, what surprises me, is that for example on Uber Eats, they ask for the tip before the delivery, at the end of the order. The way I see it, even in the US, the tip is supposed to at least take into account the quality of service. How can you judge that before you've been served?

2 comments

I just had that experience tonight. Uber projected delivery at 8:15. They couldn’t get a driver until 9. I had already tipped. But since that money should/is going to the delivery driver, that wouldn’t have been his fault. He was assigned the delivery until 9. The whole process is screwed up based on the traditional model of one company providing most of the service and tips are, at least some what, shared.

Anyways they just need to get rid of tipping and bake it into the price already. I think the whole world is tired of it.

I totally agree. In the US they're just using it to hide some of the delivery costs from you, to present a screen where the total is a smaller number than what you will pay before you commit.

It's disingenuous, and I hate it. I'd MUCH rather they have a delivery fee of $6 (or whatever it needs to be to pay the driver fairly) and no tip instead of advertising $2 delivery and then come running back post-order asking for tip.