Look at Apple's forums, it's a complete morass with some moderation removing comments hostile to Apple, but without any solution or interaction from any Apple personnel. It's notoriously bad.
A few years ago my friend dropped their Macbook with mission-critical info on it, and they took to the Apple forums to see if there was a way to retrieve the data on it. A few hours passed and a couple community members echoed the "no, it's impossible" sentiment. The next day, I woke up to check the thread and found it was deleted. According to my friend, someone outlined the exact process of recovering data from a Macbook SSD in the replies, prompting the whole thread to get removed an hour later. I heard horror stories of things like that in the past, but I never knew it was that bad.