[mikeyla85]

There's an entire discipline of UX best practices. Some of it is subjective but some of it more generally agreed upon. I don't think you'd find many UX designers who say AWS follows these, and it's up for debate the degree to which it's intentional.

[ineedasername]

Yep, but none of that means this particular issue was poor UX. Maybe if this particular issue was a very common problem then I would see things differently, but this story also comes from a person who failed to review billing statements from AWS or their bank account transactions for most of a year. It's simply not a situation I can easily blame on AWS.