| > As written, the tweet contained no truth whatsoever. "I forgot to update my Apple Card autopay info" True. "Re-enabling them takes 3-5+ business days." True. It's also true that Apple was holding his accounts hostage, just perhaps for a different reason than he believed. A lot of people seem to be ok with Apple holding his accounts hostage for the trade-in, but I for one am not ok with that. > As pointed out in the prior thread, if this was happening as a matter of course, it would be unlikely that we were only just hearing about it now. No, because first of all, it appears that Apple giving advance credit on trade-ins is a very new policy, and they previously waited until the trade-in was returned before giving the credit. Also, it seems there was a coincidence of several factors that don't often occur all together. 1) Failed autopay. 2) Failure to return trade-in. 3) Apple charges card for the trade-in value within just a few days after the failed autopay. 4) Charge is declined just a few days after failed autopay. The timing of all these were crucial, and would not all happen together commonly. > If you spread misinformation, you are responsible for it. It’s clearly false to say it’s on everyone else for not being sufficiently skeptical. I disagree with the term "misinformation" here. I'm still waiting to hear more details, but I certainly don't believe that Dustin intentionally said anything false. If something he said turns out to be false, then yes, he should correct it. However, my point is that nobody can force other people to listen to them a second time. You can correct yourself, but if people walk away after the initial story and never pay attention again, what can you do? "Never say anything false in the first place" would be a ridiculous suggestion, because nobody is omniscient, and the pressure to never say anything false just leads to censorship, which is highly undesirable. > As I said - it’s on him to respond next. He seems to agree. We’re only talking this because you denied that. No, I said that some of my questions were for Apple rather than Dustin, such as questions 3 and 4. Some questions he can answer, some questions he can't, as he doesn't know everything Apple does and never will. > I assume you are speaking from ignorance here. You said personal insults are inappropriate in this forum. > My guess is that Apple has a lot more data on fraud prevention and customer retention at their scale then you do. Heh. If Apple has data that they can treat customers like crap and still retain them, I certainly won't dispute that possibility. But a lot of people including myself would never want to do business with a company who thinks like that. I think it's shortsighted. It does seem like "Tim Apple" operates more in accordance with this idea than "Steve Apple" did. > Obviously not true. There are many things a customer can do that should cause a business to hold them in bad standing. Suspected theft would be one. I wasn't talking about hypothetical customers, I was talking about Dustin. We know what he did, or didn't do: update the autopay information on the Apple Card, and send in the old MacBook Pro trade-in. > There is no evidence at all that Dustin was left with no other recourse than to make an incorrect tweet to correct that. I'm not even saying this is why Dustin tweeted. I can't read his mind. Maybe he was just pissed and venting, which is a very common thing on Twitter. After all, he was still locked out at the time of the tweet. I am saying that we see a lot of stories in the news media with people complaining about some action that Apple has taken, and the Apple defenders always come out of the woodwork to defend Apple and criticize the complainer as spreading "misinformation" about Apple, as though an individual suffering from Apple's inscrutable systems can be expected to be not only omniscient but also "sympathetic" to Apple. From my perspective, there can be no good justification whatsoever for Apple locking Dustin out, and thus the precise reason why it happened is no defense for it. We certainly want to know why it happened, but there's no excuse for the lockout IMO. So I'm not as bothered by the tweet as you seem to be. [EDIT]
By the way, I just search https://twitter.com/search?q=to%3A%40dcurtis&src=typed_query... and the very first result was "Get fucked you liar". That's just the tip of the iceberg of the comments on the internet. |
"I forgot to update my Apple Card autopay info" True. "Re-enabling them takes 3-5+ business days." True. It's also true that Apple was holding his accounts hostage, just perhaps for a different reason than he believed.
Yes, and so his tweet was complete bullshit.
> A lot of people seem to be ok with Apple holding his accounts hostage
Nobody except you is talking about accounts being “held hostage”, so it’s just not true to say anyone is OK with that. You are misrepresenting people here.
> From my perspective, there can be no good justification whatsoever for Apple locking Dustin out, and thus the precise reason why it happened is no defense for it.
This is obviously an absurd position.
Refusing service after non-payment is completely normal business practice.
Of course there can be good reasons for it.
It is helpful to know that you going to condemn Apple’s actions regardless of the truth.
It would have been more honest for you to just say that before.
This makes perfect sense of why you weren’t interested in Dustin’s side of the story.
Generally I would not assume this of anyone because it’s uncharitable and one can be wrong even if someone comes off that way, so it’s refreshing to see you openly admit it.
> [EDIT] By the way, I just search https://twitter.com/search?q=to%3A%40dcurtis&src=typed_query... and the very first result was "Get fucked you liar". That's just the tip of the iceberg of the comments on the internet.
Very unfortunate, but not clear what this has to do with the conversations we are having on HN.
The tweet that they are responding to is clearly false, but there isn’t any evidence that Justin lied.
It seems much more likely that he made a mistake or posted in the heat of the moment.
It was unwise of him to post such an obviously inflammatory statement without being certain about it.
If he were to simply acknowledge his mistake, it would cast those bullying tweet in an even worse light than they currently are.
I can see that you have been truly upset by what you have seen on Twitter.