[snapcaster]

Cool to see article by someone I know on here! Really liked this paper, something else I find tricky about them is how hard it often is to accurately measure/report/track progress when writing software. In my experience a lot of these bad behaviors in progress bars come from programmers not having good way to actually track the real progress and instead just have to aggregate or estimate progress from each "stage" or "step" or whatever your software abstraction for a unit or work ends up being