| We are building a tool (Katara: https://katara.io) to help with this exact problem. It gives you a structured way to catalog everything in your organisation while enforcing consistency and ownership. Confluence is a good tool for writing documentation but it gives you no way to enforce that every page of a certain type contains the same information, and it is super easy for a page to get orphaned/outdated without anyone knowing. Katara sits on top of all of your tools and helps you manage it all. You start by using Katara to model your org structure, i.e what teams do you have, who belongs to which, and how are they connected. You then create layouts that let you specify for a given type of page what information you expect and in what form, e.g. All product pages must link their API docs, their Jira board and their Figma project, ect. Every team page must contain getting started guides, a link to their support Slack channel, a mission statement, ect. Then you create pages which are instances of those layouts, e.g a devops team page, product pages, feature pages, ect. Every page must be owned by a team (not an individual) which is backed by your org structure. If a team is disbanded or there is a reorg it’s not a problem, the pages are automatically reassigned (or you can reassign them manually). What’s really cool is that if a page is missing information it will create a task for the owning team to fill it in. You can even retroactively go and update layouts to require that every page of a certain type now contains new information, and all the teams that own a page of that type will be notified. We essentially want to be the source of truth for your organisation. You still use Confluence to write/store docs, Figma to make design files, Jira for tickets, ect. We just sit on top and help catalog it all. There is no silver bullet to knowledge management but we make it easy to enforce knowledge sharing best practices in your org without a huge coordinated never ending manual effort. Keen to chat if you are interested, we are looking for pilot customers at the moment :) |